CSA Receives ISO 20000-1:2018 Certification

By April 30, 2021 No Comments

April 30, 2021 – MECHANICSBURG, Pa. Client Solution Architects LLC (CSA) announced today that it has been assessed and approved for ISO/IEC 20000-1:2018 certification. ISO/IEC 20000-1:2018, is the standard for IT service management published by the International Organization for Standardization (ISO), the world’s largest developer of voluntary international standards, and the International Electrotechnical Commission (IEC). The ISO/IEC 20000-1:2018 audit was conducted on March 1 through March 19, 2021, and was piloted by Masroor Sajid, lead auditor from National Quality Assurance (NQA) and Ellen Barletto, CSA’s vice president of business operations. 

“This certification demonstrates CSA’s commitment to establish, implement, maintain and continuously improve CSA’s IT service management,” said Ellen Barletto, CSA’s vice president of business operations. “This international standard certifies CSA’s best-in-class approach for delivering complex, high-quality services to our clients, for what they need now and, in the future, to meet statutory and regulatory requirements.”

ISO/IEC 20000-1:2018 specifies requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which deliver value for customers, users and the organization delivering the services. 

This audit was integrated with ISO/IEC 27001:2013, which specifies the requirements for managing and continually improving an organization’s information security management system (ISMS). 


About Client Solution Architects LLC 
Client Solution Architects (CSA) helps defense leaders realize that solutions are closer than they think. Through customized mission-focus and digital transformation services, CSA changes how clients apply productivity and innovation to solve their management and technology challenges. With headquarters in Mechanicsburg, Pennsylvania, and offices across the nation, our knowledge professionals pioneer the way our clients utilize people, technology, information and knowledge. 

CSA is a UiPath Silver Partner, and the winner of six workplace excellence awards and has been highlighted on Inc Magazines fastest growing private organizations for five consecutive years. To learn more visit  

About International Organization for Standardization (ISO)
ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards. ISO is a network of national standards bodies of 165 countries, with a Central Secretariat in Geneva, Switzerland.

ISO standards are voluntary and we do not regulate or legislate, although countries may decide to adopt our standards as regulations or refer to them in legislation. We have more than 23617 standards in our portfolio. Our program ranges from standards for traditional activities, such as agriculture and construction, through mechanical engineering, manufacturing and distribution, to transport, medical devices, the environment, safety, information and communication technologies and to standards for good practice and for services.