IT Service Management
Strategy & Design
Working with stakeholders to understand their environment and vision, we create tailored roadmaps, service catalogs, measures, procedures and processes to enhance the efficiency and delivery of IT services.
Systems & Network Administration
Combining technical experts in systems and network administration, we ensure client’s critical IT investments are available and ready to meet mission needs. Our expertise spans Windows, Linux, SQL Server, Oracle, VMware, Cisco, and more.
All changes to systems and applications must be given proper review before implementation to minimize service disruption and re-work. CSA engineers thoroughly document requested changes and facilitate CM processes before changes are made or new releases deployed to production.
Problem Identification & Management
When things go wrong, you need a trusted partner to assess and respond. We implement monitoring tools for early identification of problems, staff help desks to support end-users as incidents occur, and have on-call technical experts available to support resolution.
Continuity of Operations & Recovery
Recognizing failures happen, we develop holistic strategies for Continuity of Operations and Backups. Our technical and business experts design and implement remote COOP sites for failover and local/offsite backup solutions for data recovery.
Our SharePoint experts (including Certified Knowledge Managers) apply best practices to develop sites and document libraries to facilitate efficient sharing of collective knowledge throughout an organization.
Want to work with us?
Find out more about CSA’s GSA Schedules and IDIQs. An overview of CSA’s GSA Contract Vehicles is available.
Ready to learn more about IT Service Management?
Get in touch with our experts.
Our Recent News
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Client Solution Architects to Continue to Provide IT Support for MAJIC, Military Personnel, Navy Budget Appropriation Tool
November 15, 2022 – FAIRFAX, Va. Client Solution Architects LLC (CSA) has been selected by Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) to continue to perform the management…